Last Updated: November 2025

Cancellation & Refund Policy

We understand that plans change. This policy outlines our cancellation and refund procedures to ensure transparency and fairness for all our customers using Banquet First.

Cancellation Period

Bookings can be cancelled up to 30 days before the event date for a full refund. Cancellations made between 15-30 days before the event will receive a 50% refund. Cancellations made within 15 days of the event date are non-refundable.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. The refund amount will be credited after deducting any applicable processing fees. You will receive an email confirmation once the refund is initiated.

Force Majeure

In case of events beyond our control (natural disasters, government restrictions, etc.), we will work with you to reschedule your event or provide a full refund. Your safety and satisfaction are our top priorities.

Non-Refundable Items

Certain services such as custom decorations, printed materials, and third-party vendor deposits are non-refundable. These items will be clearly marked at the time of booking and require separate confirmation.

Booking Modifications

You may request to modify your booking details (date, time, guest count) up to 45 days before the event date at no additional charge, subject to venue availability.

Modifications requested within 45 days of the event may incur additional charges based on the changes required and vendor availability.

Deposit and Advance Payments

A non-refundable deposit of 20% of the total booking amount is required to confirm your reservation. This deposit secures your date and is applied to your final payment.

The remaining balance must be paid at least 7 days before the event date. Failure to make timely payments may result in cancellation of your booking.

Venue Cancellation

In the unlikely event that we must cancel your booking due to circumstances on our end, you will receive a full refund including the deposit, or we will offer you an alternative venue of equal or greater value at no additional cost.

Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a notice on our platform.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy or need assistance with your booking, please don't hesitate to contact us:

Email: support@banquetfirst.com

Phone: +91 99922 21187